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Mental Health Practice Operations

Your Whole Back Office,
Run by One Partner.

Everything your practice needs to run smoothly, from front-desk operations to full revenue cycle management. Every plan is HIPAA-compliant, includes a BAA, and runs month to month.

Most Popular

HIPAA-Trained Virtual Assistants for Therapists

Every missed call is a potential client who found another therapist. Our HIPAA-trained VAs ensure no inquiry falls through the cracks, with the empathy your clients deserve.

The Pain Point

You're in session when your phone rings. It goes to voicemail. That caller reaches out to another therapist who answers. You just lost a client worth thousands in annual revenue.

What's Included

  • HIPAA-compliant phone answering & message handling
  • Appointment scheduling & calendar management
  • New client intake coordination & waitlist management
  • Basic insurance verification (demographic & plan checks)
  • Inbox & voicemail triage and call-backs
  • Referral coordination and follow-ups
Get a HIPAA-Trained VA →

Stop Losing Clients to Voicemail

Our VAs are trained in HIPAA-compliant workflows, therapy practice etiquette, and client-first communication, so every caller feels heard and taken care of.

100%
of client inquiries answered by a real, HIPAA-trained team member

What Changes

Before
Missed calls, overflowing voicemails, unanswered inquiries
After
Every call answered, every client followed up professionally
Revenue Focused

Billing & Credentialing

Billing errors and claim denials silently drain thousands from your practice each year. Our revenue cycle team handles every step, so your revenue is maximized and nothing slips.

The Pain Point

Therapists lose an average of $10,000+ annually to billing errors, rejected claims, and missed follow-ups. Most never know it's happening.

What's Included

  • Insurance credentialing with new panels
  • Claim submission & scrubbing
  • Payment posting & reconciliation
  • Denial management & appeals
  • Billing & reimbursement reporting
  • ERA/EOB management
Maximize My Revenue →

Your Revenue, Maximized

We chase every dollar on your behalf, from initial claim to final payment, so nothing slips through the cracks in your revenue cycle.

40%
average reduction in billing denial rates within 90 days

What Changes

Before
Piled-up claims, rejected EOBs, hours on hold with insurance
After
Clean claims, timely payments, monthly reports
Tech Support

EHR Setup & Optimization

Your EHR platform should save you time, not consume it. We set up, migrate, and optimize the leading mental health EHR systems so your workflows are clean and built for growth.

The Pain Point

Most therapists use only a fraction of their EHR's capabilities, or spend hours fighting settings that were never configured correctly from day one.

What's Included

  • EHR setup & configuration (SimplePractice, TherapyNotes, and more)
  • Data migration from legacy systems
  • Custom intake form & template builds
  • Billing & insurance workflow configuration
  • Staff training & documentation
  • Ongoing support & workflow optimization
Optimize My EHR →

Technology That Works for You

Whether you're migrating platforms, launching a group practice, or optimizing an existing setup, we handle the tech so you don't have to.

80%
of EHR features go unused in the average practice. We change that
Client Care

Patient Management Systems

From first contact to ongoing care, we build and manage the systems that keep your client relationships running smoothly, so your focus stays on the clinical work.

The Pain Point

Waitlists that never move. Intakes that fall through the cracks. Referrals that go without follow-up. Poor client management costs practices clients and reputation.

What's Included

  • New client intake coordination & onboarding
  • Waitlist management & follow-up sequences
  • Referral tracking & coordination
  • Appointment reminders & cancellation workflows
  • Client portal setup & management
  • Discharge & transition documentation support
Build My Patient System →

Clients Don't Slip Through the Cracks

A well-managed practice retains more clients, gets more referrals, and runs more predictably, without more of your time.

faster client intake processing with a managed patient system
Strategic

Operational Excellence & SOPs

A practice that depends entirely on you is a practice that can't grow. We build the SOPs, workflows, and systems that let your practice run smoothly, with or without you in the room.

The Pain Point

You're the bottleneck in your own practice. Every decision, every task, every workflow runs through you, which means you're working in the business instead of on it.

What's Included

  • Standard Operating Procedures (SOPs) for every key workflow
  • Practice operations audit & gap analysis
  • Workflow mapping & process optimization
  • KPI dashboard setup & reporting
  • Staff onboarding documentation
  • Quarterly improvement sessions (Full Suite clients)
Build My Practice Systems →

A Practice That Runs Without You

Systems create freedom. We build the operational infrastructure that gives you the ability to step away, or scale up, without everything falling apart.

15+
hours per week reclaimed by practice owners with documented SOPs

What Changes

Before
Every process lives in your head. New hires take months. Growth means more of your time.
After
Documented workflows, onboarding in days, a practice that scales with you.

Transparent Pricing

Simple, Scalable Packages

Flexible support plans for therapy practices that need dependable front-desk, administrative, billing, and revenue cycle support without hiring in-house. No long-term contracts. No hidden fees. Scale up or down as your practice grows. All packages include a BAA and HIPAA-compliant operations.

Essentials
25 hrs/month · ~6 hrs/week
$350/mo
Effective $14/hr · Save $25/month · Ideal for solo practitioners needing reliable front-desk support
Best ForBasic patient communication, scheduling, and intake support through phone, email, and portal.
  • Front-desk support
  • New patient intake coordination
  • Appointment scheduling and rescheduling
  • Reminder and cancellation follow-ups
  • Waitlist management
  • Inbox and voicemail management
  • Basic insurance verification
  • BAA included
Get Started →
Most Popular
Growth
50 hrs/month · ~12 hrs/week
$650/mo
Effective $13/hr · Save $100/month with a 13% volume discount
Best ForPractices needing front-desk, administrative, and billing task support.
  • Everything in Essentials
  • EHR updates and documentation support
  • Claims submission support
  • Basic denial follow-up
  • Payment posting assistance
  • Referral coordination
  • Records organization
  • Basic reports and data entry
  • Priority support response
  • BAA included
Get Started →
Full Suite
100 hrs/month · 25 hrs/week
$1,200/mo
Effective $12/hr · Save $300/month with a 20% volume discount
Best ForGrowing practices needing full administrative support and end-to-end revenue cycle management.
  • Everything in Growth
  • Full revenue cycle management oversight
  • Claims lifecycle monitoring
  • Advanced denial management and appeals coordination
  • Aging claims follow-up
  • Eligibility and benefits workflow optimization
  • Payment reconciliation support
  • Revenue reports and KPI dashboards
  • Workflow optimization
  • Quarterly practice improvement sessions
  • Dedicated account manager
  • Highest priority response
  • BAA included
Get Started →
Add-On: Credentialing Assistance

We handle the full credentialing application for each insurance panel. You only pay on successful enrollment. No upfront fees, no surprises. Common panels include BCBS, Aetna, Cigna, UHC, Medicare, and Medicaid.

$100/panel

Not Sure Which Package
Is Right for You?

Book a free 30-minute discovery call. We'll assess your practice's needs and recommend the right level of support. No pressure, no obligation.